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Orders
Below are some of are common questions about orders
is the hair 100% virgin?
Yes XVTHEBRAND offers 100% virgin BrazilIan hair of the highest quality.
How long will my extensions last?
With the proper care our extensions will last you 3 or more years.
How many bundles should I get?
The amount of bundles you need depends On your desired look your trying to achieve. Usually 3 bundles for fullness but for extra fullest we recommend 4-5 bundles.
I made a mistake. Can I change my order?
If you notice You’ve made an error after your order was placed please email or text us immediately. Once the order has been processed and shipper changes can no longer be made.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
All orders will be processed in 3-5 business days. If you have any questions or concerns please email us Xvthebrand@gmail.com.
For all tracking inquires you will receive a email providing a tracking number when our shipping carrier has received your order.
Can I get a refund?
XV The Brand does not offer refunds under any circumstance. If you have any problems with your order please contact us via email Xvthebrand@gmail.com
Can I exchange my item?
XV The Brand does not offer exchanges if you have any questions please contact us via email Xvthebrand@gmail.com .
I need my order asap. Can I get my order expedited?
Yes we do offer expedited shipping! The shipping method is available at check out.